You will be the person clients rely on day to day, and the person internal teams trust to carry a brief accurately. Sitting between the client and our technology, marketing, and events teams, you will own the relationship on your accounts, keep everyone aligned, and make sure work moves from brief to delivery on scope, on brand, and on time.
What you will do
- Act as the day-to-day point of contact for your accounts and build trusted relationships
- Take briefs accurately, ask the right questions, and translate them for internal teams
- Coordinate between clients and our editors, marketers, developers, and producers
- Own timelines, project trackers, status updates, and clear meeting notes with next steps
- Keep deliverables on scope, on brand, and on schedule, and manage feedback rounds
- Prepare and present updates, decks, and reports to clients
- Spot risks and scope creep early and raise them before they become problems
- Look for ways to grow the account and deepen the relationship
What we look for
- One to three years in a client-facing or agency coordination role
- Excellent spoken and written communication, and confidence in front of clients
- Highly organised, with strong follow-through and attention to detail
- Calm and dependable under overlapping deadlines
- Comfortable dealing with enterprise and professional clients
- Able to hold detail across several programmes at once
- A degree, in any discipline
Nice to have
- Agency background across marketing, technology, or events
- Familiarity with project management or CRM tools
- Exposure to regulated or enterprise clients
The details
Full-time, based at our Vasai West studio, working closely with the delivery teams. Our hiring process is short: you apply here, we have a short introductory call, then a practical conversation with the team, and a decision either way.